Not satisfied? No problem! At PICKGO, we strive to exceed your expectations with our products and service. For that reason, you can return or exchange your purchase for up to fourteen (14) days from the date your purchase is delivered to you.

All returns must be in their original, unopened box or packaging.


To return an order:

  • Go to Order History tab in My Account and copy the order number of the order you wish to return.
  • Email return@pickgo.com with the subject line “Returns Request.” In the body of the email, you must provide the applicable order number, the particular item or items you would like to return and include the reason for the return.
  • Within 72 hours, a pickgo customer support agent will provide you with return instructions, and a prepaid return label via email, as necessary.
  • Drop your return off at any USPS drop-off location, or schedule a pick up through USPS, as needed or you may drop off to one of PICKGO near by location. It's that easy!.
  • Fresh, Meal kit items not accept for return, if by our mistake or wrong on our end must call 206-460-2252 with order # immediately in first hour receiving delivery. 

Once your return is received at our processing center, you will receive a full refund within seven (7) business days along with an email confirmation.

Please note that purchases made with a Promo Code or pursuant to a Promotion are final and are not eligible for return, unless the reason for the return request is for errors or inaccuracies in the order made by PICKGO or PICKGO sellers. Specialized or custom purchases are also ineligible for return, unless agreed in writing by PICKGO, in its sole discretion. We do not accept returns for products that are used or expired. Certain other limited restrictions may apply to returns – for more information, see our terms & condition.

For others pickgo seller's return and refund policy please visit seller's store page to find out information return & refund, term of use...etc or contact your seller if you have any question or concerns. 

If you have any questions or concerns with pickgo.com, please contact us here.